Shipping Policy
Thank you for shopping with ASHXZCLOTHING. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.
1. Shipping Locations
Domestic Shipping (Australia): We ship to all addresses within Australia, including metro and regional areas.
International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times vary by destination and will be calculated at checkout.
2. Shipping Methods & Delivery Times
Standard Shipping (Australia Post Parcel Post):
- Delivery: 2-6 business days
- Available for all Australian addresses
- Tracking provided
Express Shipping (Australia Post Express Post):
- Delivery: 1-3 business days
- Available for all Australian addresses
- Priority handling and tracking provided
Note: Delivery times are estimates and may vary depending on your location, Australia Post processing times, and public holidays. Remote and regional areas may experience longer delivery times.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Delivery destination
- Selected shipping method
All shipping costs will be displayed before you complete your purchase.
4. Order Processing Time
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched with tracking information.
Please note:
- Orders placed on weekends or public holidays will be processed on the next business day
- During peak periods (sales, holidays), processing times may be extended
- Custom or made-to-order items may require additional processing time
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with:
- Tracking number
- Link to track your parcel
- Estimated delivery date
You can track your order through Australia Post's website or app using the provided tracking number.
6. Delivery Issues
Lost or Delayed Packages: If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number and tracking details. We will work with Australia Post to locate your package.
Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us immediately after placing your order.
Failed Delivery Attempts: If Australia Post is unable to deliver your package, they will leave a card with instructions for collection or redelivery. Uncollected parcels will be returned to us, and you may be responsible for reshipping costs.
7. International Shipping
For international orders:
- Delivery times vary by destination (typically 5-15 business days)
- Customs duties, taxes, and import fees may apply and are the responsibility of the recipient
- International orders may be subject to customs clearance delays
- Tracking is provided for all international shipments
Please check your country's customs regulations before ordering. ASHXZCLOTHING is not responsible for any customs fees, duties, or taxes imposed by your country.
8. Shipping Restrictions
We are unable to ship to:
- PO Boxes (for certain items)
- Parcel lockers (for certain items)
- Countries with shipping restrictions or embargoes
If you have questions about shipping to your location, please contact us before placing your order.
9. Free Shipping Promotions
We occasionally offer free shipping promotions. Terms and conditions will be clearly stated during the promotion period, including:
- Minimum order value requirements
- Eligible products and locations
- Promotion duration
10. Damaged or Missing Items
If your order arrives damaged or with missing items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged packaging and items
- Include your order number and tracking details
We will arrange a replacement or refund as appropriate.
11. Returns & Exchanges
For information about returning or exchanging items, please refer to our Refund Policy.
12. Public Holidays & Peak Periods
Please note that shipping and delivery times may be affected during:
- Australian public holidays
- Peak shopping periods (Black Friday, Christmas, Boxing Day sales)
- Extreme weather events or natural disasters
We will notify customers of any expected delays via email or on our website.
13. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
ASHXZCLOTHING
Email: ashxz.clo@gmail.com
We aim to respond to all inquiries within 24-48 hours during business days.